Privacy Policy
Effective Date: January 1, 2025
Last Updated: January 1, 2025
1. Introduction
Welcome to Neuralytix ("we," "our," or "us"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://neuralytix.pro and use our communication skills training services.
Please read this Privacy Policy carefully. By accessing or using our services, you acknowledge that you have read, understood, and agree to be bound by all the terms of this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not access our website or use our services.
2. Information We Collect
We collect information that you provide directly to us, information we obtain automatically when you use our services, and information from third-party sources.
2.1 Personal Information You Provide
We collect the following personal information that you voluntarily provide to us:
- Contact Information: Name, email address, phone number, and mailing address
- Registration Information: Details you provide when registering for our coaching sessions, workshops, or newsletter
- Communication Data: Information contained in messages you send us through contact forms, email, or other communication channels
- Service Preferences: Information about the types of services you are interested in (interview coaching, public speaking, presentation skills, etc.)
- Payment Information: Billing address and payment method details (processed securely through third-party payment processors)
- Feedback and Reviews: Comments, testimonials, and reviews you submit about our services
2.2 Information Collected Automatically
When you visit our website, we automatically collect certain information about your device and browsing behavior:
- Device Information: IP address, browser type, operating system, device identifiers
- Usage Data: Pages viewed, time spent on pages, links clicked, referral sources
- Location Data: General geographic location based on IP address
- Cookies and Tracking Technologies: Data collected through cookies, web beacons, and similar technologies
3. How We Use Your Information
We use the information we collect for the following purposes:
- Service Delivery: To provide, maintain, and improve our communication training services
- Communication: To respond to your inquiries, send appointment confirmations, and provide customer support
- Marketing: To send promotional materials, newsletters, and information about our services (you can opt-out at any time)
- Personalization: To customize your experience and provide tailored coaching recommendations
- Payment Processing: To process transactions and send billing information
- Analytics: To analyze website usage patterns and improve our services
- Legal Compliance: To comply with legal obligations and protect our rights
- Security: To detect, prevent, and address security issues and fraudulent activity
4. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to collect and store information about your interactions with our website.
4.1 Types of Cookies We Use
- Essential Cookies: Required for website functionality and cannot be disabled
- Analytics Cookies: Help us understand how visitors interact with our website
- Marketing Cookies: Used to track visitors across websites for advertising purposes
- Preference Cookies: Remember your settings and preferences
4.2 Managing Cookies
You can control cookies through your browser settings. However, disabling certain cookies may limit your ability to use some features of our website. You can also use our cookie consent banner to manage your cookie preferences.
5. How We Share Your Information
We do not sell your personal information. We may share your information in the following circumstances:
- Service Providers: We share information with third-party vendors who perform services on our behalf (payment processors, email service providers, analytics providers)
- Business Transfers: In connection with any merger, sale of company assets, financing, or acquisition of all or a portion of our business
- Legal Requirements: When required by law, legal process, or government request
- Protection of Rights: To protect our rights, property, or safety, or that of our users or the public
- With Your Consent: When you explicitly consent to sharing your information
6. Data Security
We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:
- Encryption of sensitive data during transmission using SSL/TLS protocols
- Secure servers with restricted access
- Regular security assessments and updates
- Employee training on data protection practices
- Access controls and authentication procedures
However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee absolute security.
7. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When we no longer need your information, we will securely delete or anonymize it.
Typical retention periods include:
- Client Records: 7 years after last service provision for legal and accounting purposes
- Marketing Communications: Until you unsubscribe or request deletion
- Website Analytics: 26 months
- Transaction Records: As required by applicable tax and accounting laws
8. Your Privacy Rights
Depending on your location, you may have the following rights regarding your personal information:
- Access: Request access to the personal information we hold about you
- Correction: Request correction of inaccurate or incomplete information
- Deletion: Request deletion of your personal information
- Restriction: Request restriction of processing of your information
- Portability: Request transfer of your information to another service provider
- Objection: Object to processing of your information for certain purposes
- Withdraw Consent: Withdraw consent for processing based on consent
- Opt-Out: Opt-out of marketing communications at any time
To exercise any of these rights, please contact us using the information provided at the end of this policy.
9. Third-Party Links
Our website may contain links to third-party websites and services. We are not responsible for the privacy practices or content of these third parties. We encourage you to review the privacy policies of any third-party sites you visit.
10. Children's Privacy
Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child without parental consent, we will take steps to delete that information promptly.
11. International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. When we transfer your information internationally, we ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our website and updating the "Last Updated" date. We encourage you to review this Privacy Policy periodically.
13. California Privacy Rights (CCPA)
If you are a California resident, you have specific rights under the California Consumer Privacy Act (CCPA):
- Right to know what personal information is collected, used, shared, or sold
- Right to delete personal information
- Right to opt-out of the sale of personal information (we do not sell personal information)
- Right to non-discrimination for exercising your rights
14. European Privacy Rights (GDPR)
If you are located in the European Economic Area (EEA), you have rights under the General Data Protection Regulation (GDPR), including those outlined in Section 8 above. Our legal basis for processing your information includes:
- Consent: You have given clear consent for specific purposes
- Contract: Processing is necessary for contract performance
- Legal Obligation: Processing is necessary to comply with the law
- Legitimate Interests: Processing is necessary for our legitimate business interests